Credit Specialist

SGS_JOB_3723

Business Support
 Pennsylvania
Credit
Collection

Contract - 24 Months

A Credit Specialist is responsible for managing and collecting outstanding customer payments while maintaining positive client relationships. The role focuses on reducing bad debt, monitoring receivables, and ensuring timely resolution of credit-related issues through effective communication and negotiation.

Job Responsibilities:

  • Monitor customer accounts to identify overdue payments and high-risk balances
  • Conduct outbound and inbound calls to follow up on past-due accounts
  • Negotiate payment plans and settlements with customers
  • Investigate historical billing and payment data to resolve discrepancies
  • Maintain accurate records of collection activities and account updates
  • Support credit and collections strategies to reduce aged receivables
  • Handle customer inquiries and resolve credit-related issues professionally
  • Collaborate with internal teams to ensure proper account management
  • Prepare reports on collection status and account performance
  • Maintain a customer-focused, empathetic approach during all interactions
  • Meet collection targets and performance metrics

Skills:

  • Proficiency in Microsoft Office tools (Outlook, Excel, Teams)
  • Experience with credit & collections systems / CRM tools
  • Strong understanding of debt collection processes and financial regulations
  • Data analysis skills for reviewing account history and receivables
  • Ability to document and track collection activities accurately
  • Familiarity with payment processing systems

Education/Experience:

  • High School

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